Frequently asked questions
Open any question. If yours is not here, customer service will answer it.
Do I need an account to buy something?
No. Checkout asks for a delivery address and nothing else, and you track the order with a code. An account exists only for the support desk, where a continuing conversation needs somewhere to live.
Why no iDEAL or credit card?
The security on this site is here for you: the order code, the encryption and paying in Bitcoin or Monero. iDEAL and credit cards reveal the identity of both sides. The bank sees who pays and who receives the money. With crypto that party is not in between.
Which is more private, Bitcoin or Monero?
Monero, clearly. A Bitcoin payment is a permanent public record of an amount moving to an address; anyone who later learns that address was ours can see it. Monero hides amounts and addresses by default. We also never store the transaction id for either, so our database holds no link to the chain.
Why does payment confirmation take so long?
We wait until the payment has really arrived and settled. Bitcoin usually needs one confirmation, Monero about ten. That takes longer than a few seconds. If the check is briefly unavailable, a person marks the order paid by hand. We can receive a payment; we cannot spend or forward your money.
I sent slightly too little. Is my order cancelled?
No. Anything short by more than our tolerance is flagged for a human rather than voided, and we contact you through your order's message thread.
I lost my order code. Can you send it to me?
No — we never keep the code in a readable form, so we cannot send it again. That is what keeps the order private. Contact customer service with your order number (PS-XXXXXX) and we will match it to the payment.
Why can I not see the messages I sent?
You write to us in a form only we can open. Our reply can only be opened by you, with your own PGP key. That keeps the conversation private and anonymous.
What do you store when I create an account?
We keep your username and a protected form of your password so you can log in. We do not keep your name. The account is not linked to your orders; ordering stays anonymous.
Can you reset my password?
No, and this is the one place where our design costs you something real. Your password unlocks the key that decrypts our replies to you. Nothing on this server can recover that key, so a reset link would either be useless or would mean we could read your tickets. You can change your password while signed in, which keeps your history intact.
Why are my orders not shown in my account?
Orders are anonymous. An account is only for logging in; it is not tied to your orders. That keeps what you buy private.
Do you ship to my country?
Yes. We ship to all of Europe, from the Netherlands with PostNL.
